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LLM evaluation playbook for product teams

Published 2026-02-02 · 10 min read

Golden sets, online metrics, human review, and regression gates—how to evaluate LLM features like mature software.

Golden sets

Curate representative tasks with expected properties—not only “happy answers.” Include refusal cases and ambiguous prompts.

Online metrics

Track task completion, human edits, escalation rates, and cost per successful task.

Release gates

Block releases when offline metrics regress; pair with shadow traffic for risky changes.

Frequently asked questions

How big should a golden set be?
Start small but diverse; grow with failure analysis, not random volume.

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