Case study
Ghoomti: mobility software for hills and highways
Ghoomti combines ride experiences with travel discovery—maps, dispatch, payments, and marketplace dynamics that behave when connectivity and demand fluctuate.
Problem
- Mobility products fail when routing, payouts, and trust signals are inconsistent—especially across diverse geographies.
- Two-sided marketplaces require operational telemetry and safety workflows that scale beyond a single city pilot.
Solution
- Dedicated rider and driver surfaces with role-specific UX, geo-aware dispatch patterns, and instrumentation for operational visibility.
- Progressive feature rollout with feature flags and staged geographies to reduce incident blast radius.
Architecture
- Location services isolated behind adapters so map provider changes do not rewrite business logic.
- Event-driven updates for trip lifecycle with idempotent handlers for webhook-style integrations.
- Placeholder screenshots: `/public/images/ghoomti-case-1.png`.
Technology stack
- Flutter
- Node.js
- Maps SDKs
- PostgreSQL
- Redis
- AWS
- Payments integrations
Challenges
- Designing dispatch heuristics that behave in hill networks with constrained road topology.
- Handling payout edge cases and dispute workflows without blocking legitimate drivers.
Results
- Improved operational response time through dashboards and alerts tied to trip anomalies.
- More predictable release cadence through modular boundaries between discovery and mobility cores.
Screenshots
Placeholder: rider home, driver earnings, trip flow, and support escalation screens.
Lessons
Mobility is as much operations as engineering—build admin and support tooling alongside consumer UX from early milestones.
Frequently asked questions
- Is Ghoomti available nationwide?
- Ghoomti is designed for India-wide discovery patterns; rollout specifics are product-driven.
- Can GorkhaLabs build a mobility MVP?
- Yes—see our mobility and mobile service pages and contact us with your pilot geography.
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